Salesforce Black Tab Feature

Salesforce tabs comes in two flavors , the standard tabs and custom tabs . As like standard tabs , custom tabs show custom object data or other web content embedded in the app. The discussion of the post is not into types of tabs in salesforce but more on salesforce black tab .

What is Salesforce Black Tab ?

Salesforce black tab is only visible to salesforce employees to perform higher tier support duties . This tab allows support duties for salesforce end customer.

Apart from duties performed listed in Jeff douglas blog some of the other features available to salesforce support team are via Salesforce Black TAB :

=== Additional duties available to salesforce support team ===

1. Subscriber login Access

Customer support team can login to customer sandbox and production org without having to use administrator username and password through a special designed console called ' Subscriber ' tab as shown below .

Note : Organization name and Organization id have been removed for security purpose.

The subscriber org would have 4 important columns . The first two denote Organization name and Organization id . Third column denotes ' Edition ' and fourth is Type ( sandbox or production ) .

Once you click any organization name hyperlink , below screen is shown where you can login to customer org without username and password .

When admin users grant access via personal setup == ' Grant Account Login Access ' to the org . You can use the username listed in section ' Login Access Granted ' and you can login to the org .

When we logged in as subscriber org access all changes we make are tracked against the person who has logged into the customer org . Make changes with caution .

2. Optimize System Performance for High Volume records

When a object is said to be audit trailed i.e any changes done to the record needs to be tracked for auditing .With this enabled when large amount of operations are done on custom application objects , the object stores all the audit information into the salesforce platform.

As per the salesforce article when object with more than 200,000 records while running triggers, it's possible that you'll receive the "System.QueryException: Non-selective query against large object type." error. When this error happens you need to log a case with Support for further assistance. Support will determine if there are any candidates for custom indexing, or if the query would need to be modified to include additional filters.

Salesforce customer support team eventually use this TAB to verify customer object fields and setup custom index for the fields on object which would help to over come the error .

The above list are not the final roles SF customer support team would use ' salesforce black tab' . There would be more actions one can do from support team and the readers would have experienced during support calls with salesforce support team .

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